Is Your Web Content Compelling?

Feature-Oriented Content

Way back in the early days, advertisers would go to great lengths to tout the features of their product or service. Their goal was to convince you that the quality of their product or service was superior. Think of how excited you got when you read the product’s promotional literature. It probably sounded like a technical owner’s manual. An owner’s manual tells you about the details of a product.

Feature-oriented language reminds me of the old television show, Dragnet, where the police would say, “All we want are the facts, ma’am”. Features = facts. Feature-oriented content is telling someone about something. Not very convincing, in fact, it’s downright boring. Feature-oriented content is what’s known as ‘tell’ content. “Let me tell you about X, Y and X features of my product of my service. Where’s the compelling sales message?

Benefit-Oriented Content

Towards the end of the early years, some creative advertising writer thought that advertising messages should focus, not only on the features of a product, but, also on the benefits of the product they are selling. And so, benefit-oriented content came flying in to the mainstream. Benefit-oriented content answers the question, “What’s in it for me, the customer?” Benefit-oriented content sells, not tells. This type of content convinces customers that your product or service will help them. Customers want to know what your product or service can do for them.

Use benefit-oriented content on your website, brochure, or any other printed material. Start with a short headline. Try to use less than seven words in the headline. Next, write a few sentences of introductory content followed by a bulleted list of benefits. Use as few bullets as possible in order to keep your message clear and concise. Always put a call-for-action on the bottom such as Call Me, Email Me, Go To My Website, etc. Don’t use gratuitous graphics or stale free clip art.

Here’s an example of how features can be turned into benefits. This example is taken from Varidesk’s (the manufacturer of stand-up work desks) promotional content I found on their website.

Example of Promotional Content Used by Manufacturer of Stand-Up Desks

FeatureBenefit to Customer
Patented two-handle design coupled with a spring-assisted boost-enabled lifting mechanismMakes moving from sitting to standing quick and easy
Desk works either standing or sittingPerfect way to increase energy, your health, and productivity
No hardware needed to secure desk to workstationEasy to install

The Benefits column definitely answers the question, “What’s in it for me”.

Now it’s your turn. Think about your business. In the left column, list three features of your product or service. On the corresponding right column, turn each feature into a benefit.

What Product or Service Do I Sell?

Feature                                                                     Benefit to Customer
1.1.
2.2.
3.3.

 Now that you’re comfortable features into benefits, get to work on re-writing all your promotional content.

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